Online directory of services available in Nottingham
for Polish/Eastern European service users
with language barriers
Contents:
(click on the topic you are interested in to go to the appropriate part of the text)
- Disability
- Housing
- Welfare
- Debt
- Women’s services
- Mental Health
- Immigration
- Substance Misuse
- Victim Support
- Homelessness
1. Disability
| NAME OF ORGANIZATION | SERVICES OFFERED | TRANSLATION TYPE | ADDRESS | CONTACT DETAILS |
|---|---|---|---|---|
| Disability Support | Support for people with disabilities. Help with benefits, blue card applications, finding medical equipment, etc. | Phone interpreting services | Old Basford Community Centre, Bramble Close, Nottingham NG6 OQG | Tel. 0115 9785095 e-mail: info@ddnottingham.com www.ddnottingham.com |
2. Housing
| NAME OF ORGANIZATION | SERVICES OFFERED | TRANSLATION TYPE | ADDRESS | CONTACT DETAILS |
|---|---|---|---|---|
| Nottingham City Council Housing Services | – Polish and Czech speaking staff employed – Phone interpreting services | Loxley House, Station Street, Nottingham, NG2 3NG United Kingdom | ||
| Nottingham Law Centre | The Law Centre offers specialist advice and representation on all aspects of landlord and tenant law. They can provide a range of services from information to representation in Court. · They also co-ordinate a duty scheme at Nottingham and Mansfield County Courts to advise and represent individuals facing possession proceedings. · Rent arrears · Eviction/possession proceedings · Homelessness · Serious disrepair Illegal eviction/harassment | Polish speaking staff employed | 119 Radford Road, Hyson Green, Nottingham NG7 5DU | Request an appointment HERE. |
| Metropolitan Thames Valley MTVH | Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. They offer a range of care and support services to their tenants. MTVH specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. | Polish-speaking staff employed and phone interpreting services | Waterfront House Beeston Business Park Technology Drive Nottingham NG9 1LA Gedney Avenue 6 Gedney Avenue St Annes Nottingham NG3 3DB | Tel. 0203 535 3535 Phone lines are open Monday to Friday, 8 am – 6 pm (closed on bank holidays). Waterfront House Mon to Fri 9.00-16.00 Garden Avenue – reservation required www.mtvh.co.uk |
| Nottingham Community Housing Association | NCHA provides housing for people living in Nottinghamshire, Derbyshire, Lincolnshire, Leicestershire, Northamptonshire and Rutland. They offer a range of care and support services to NCHA tenants. They are more than just a housing association: they deliver care and support to people all over the East Midlands | NCHA does NOT run/ operate any formal translation services however certain documents/ communications to tenants can be translated where appropriate. Additionally, if there are native members of staff available to aid with interpretation, this can sometimes be arranged on an ad hock basis. | The Point Granite Way Mountsorrel Loughborough LE12 7TZ | Tel. 0800 013 8555 www.ncha.org.uk |
| Citizens Advice | Support with: · Homelessness/in need of accommodation · Domestic violence · Rent arrears and possession proceedings · Housing-related debt · Problems with housing benefit · Landlord and tenant problems · Illegal eviction · Harassment · Deposits · Disrepair · Rent repayment orders | Language line | 16-18 Maid Marian Way, Nottingham NG1 6HS | Nottingham: 0808 278 7974 Monday – Friday from 9 am until 5 pm. National phone Adviceline (England): 0800 144 8848 www.citizensadvicenott ingham.org.uk |
3. Welfare
| NAME OF ORGANIZATION | SERVICES OFFERED | TRANSLATION TYPE | ADDRESS | CONTACT DETAILS |
|---|---|---|---|---|
| St Ann’s Advice Group | Personal Independence Payment (PIP), Attendance Allowance (AA), Disability Living Allowance (DLA) for children under 16, Employment and Support Allowance (ESA) or Universal Credit due to ill health. Help with challenging decisions not to award benefits and attend tribunal hearings. They also provide advice about and help with claims for all other benefits and benefit issues. | – Language line -Polish-speaking advisor | Chase Neighbourhood Centre St Ann’s, Nottingham, NG3 4EZ | The advice reception is open: Monday – Tuesday and Thursday 9 am – 12.20 pm and 1.20 pm – 3.20 pm Wednesday and Friday 9 am – 12.20 pm 01159081530 – debt www.stannsadvice.org.uk |
| Nottingham Law Centre | The Law Centre offers a specialist advice service on social security laws and offers representation at appeal hearings. They can advise on all social security law, including entitlement to benefits, backdating, suspensions & overpayments. · Disability Living Allowance · Attendance Allowance · Incapacity Benefit · Income Support · Jobseeker’s Allowance · Pension Credit · Universal Credit · Carer’s Allowance · Housing Benefit · Council Tax Benefit · Tax Credits · Industrial Injuries Benefit | Polish speaking staff employed | 119 Radford Road, Hyson Green, Nottingham NG7 5DU | Request an appointment HERE |
| Citizens Advice | Citizens Advice can help with jobseeker’s allowance and income support, housing benefits, social fund, tax credits, and sickness and disability benefits. Help to Claim service can support you in the early stages of your Universal Credit claim. | Language line | 16-18 Maid Marian Way, Nottingham NG1 6HS | Nottingham : 0808 278 7974 Monday – Friday from 9 am until 5 pm. National phone Adviceline (England):0800 144 8848 https://citizensadvicenottingham.org.uk/ |
4. Debt
| NAME OF ORGANIZATION | SERVICES OFFERED | TRANSLATION TYPE | ADDRESS | CONTACT DETAILS |
|---|---|---|---|---|
| St Ann’s Advice Group | Help for Nottingham City Council residents with housing and general debt issues. They help with managing debts to avoid getting into arrears with Rent and/or Council Tax and face possible court action and fines. If you are already in arrears they can help to set up manageable payment plans, help to complete financial statements, apply for certain grants, complete benefit checks and help with advice on budgeting decisions. | – Language line -Polish-speaking advisor | Chase Neighbourhood Centre St Ann’s, Nottingham, NG3 4EZ | The advice reception is open: Monday – Tuesday and Thursday 9 am – 12.20 pm and 1.20 pm – 3.20 pm Wednesday and Friday 9 am – 12.20 pm 01159081530 – debt www.stannsadvice.org.uk |
| Nottingham Law Centre | o Help with considering whether you could get more money from benefits or other sources. o Advice on whether you should accept or dispute liability for debts. o A full financial review to ensure that any proposals are realistic o Help to negotiate with creditors. In appropriate cases, they may be able to provide representation to bring or defend County Court or High Court proceedings. · Multiple debts · Single debts · Mortgage arrears · Bankruptcy · Consumer Credit Agreements · Rent arrears · Magistrates Court fines · Disputed debts · Council Tax debts · Fuel debts · Debt Relief Orders | Polish-speaking staff employed | 119 Radford Road, Hyson Green, Nottingham NG7 5DU | Request an appointment HERE. |
| Citizens Advice | · Rent or mortgage arrears · Council Tax arrears · Payday loans · Credit card debts · Debt Relief · Orders/bankruptcy · Loans · Utility debts | Language line | 16-18 Maid Marian Way, Nottingham NG1 6HS | Nottingham: 0808 278 7974 Monday – Friday from 9 am until 5 pm. National phone Adviceline (England):0800 144 8848 www.citizensadvicenottingham.org.uk |
5. Women’s services
| NAME OF ORGANIZATION | SERVICES OFFERED | TRANSLATION TYPE | ADDRESS | CONTACT DETAILS |
|---|---|---|---|---|
| Nottingham Women’s Centre | Women come to us for all sorts of reasons. These include feeling isolated, additional disadvantages that make life harder, struggling with accessing support, worrying about financial or accommodation issues, experiencing abuse, coming out of the Criminal Justice System and lots more. | Language line | Juno Women’s Aid Head Office Suites 1, 8 & 9 Heathcote Building Heathcoat Street Nottingham NG1 3AA | 0808 800 0340 – 24/7 helpline freephone enquiries@junowomensaid.org.uk www.junowomensaid.org.uk |
| Nottingham Women’s Centre | Women come to this pleace for all sorts of reasons. These include feeling isolated, additional disadvantages that make life harder, struggling with accessing support, worrying about financial or accommodation issues, experiencing abuse, coming out of the Criminal Justice System and lots more. They offer: – Low cost counselling – Casework service – Educational and therapeutic courses – Advice and guidance – Campaigns and activism – A safe and friendly space to meet – Activities and events – Room hire | Language Line | 30 Chaucer Street, Nottingham NG1 5LP | 0115 941 1475 (9-5 Monday to Friday) reception@nottinghamwomenscentre.com www.nottinghamwomenscentre.com |
6. Mental Health
| NAME OF ORGANIZATION | SERVICES OFFERED | TRANSLATION TYPE | ADDRESS | CONTACT DETAILS |
|---|---|---|---|---|
| Wellness in Mind | Wellness in Mind provides information, advice and support for anyone in Nottingham experiencing issues with their mental wellbeing. The service will help people understand mental health issues, and connect people to the services which may best support them. | Polish, Russian and another language interpreter on site. | Wellness in Mind Nottingham Wellbeing Hub 73 Hounds Gate NG1 6BB | On-line : www.wellnessinmind.org/talk-to-us-online/ Face to Face: Monday – Friday 9.30 am – 4.30 pm On the phone 0800 561 0073 |
| Jigsaw | Jigsaw works with people who are isolated through a wide variety of mental health issues. Free translation service, volunteering opportunities and help into work, free food bank and help with housing, and finding college courses | Interpretation is offered when needed from volunteers-speakers of other languages | Mansfield Fire Station, Rosemary Street, NG19 6AB Jigsaw Chadburn house Weighbridge Rd Mansfield NG18 1AH | admin@jigsawsupportscheme.org.uk Tel. 01623 232800 Open 9.00 am – 3.00 pm www.jigsawsupportscheme.org.uk |
7. Immigration
| NAME OF ORGANIZATION | SERVICES OFFERED | TRANSLATION TYPE | ADDRESS | CONTACT DETAILS |
|---|---|---|---|---|
| Nottingham Law Centre | · Further Leave to Remain applications from within the UK (including for spouses, children, parents) · Settlement (Indefinite Leave to Remain) applications · Domestic Violence settlement applications · Private and Family Life based Human Rights applications, including seeking to regularise status where having overstayed leave, including applications that require a fee waiver · EUSS applications for Settled or Pre-Settled Status, including applications for EUSS Family Permit to enter UK for family members. · Applications to Register Children as a British Citizen where the applicant qualifies for a fee waiver · Windrush applications · Right of Abode and Certificate of Entitlement applications · Transfer of Conditions/ Replacement of Biometric Residence Card (TOC/ NTL) applications · Family Reunion for Refugees and Beneficiaries of Humanitarian Protection · Cancellation of Condition of No Public Funds on Leave | Polish speaking staff employed | 119 Radford Road, Hyson Green, Nottingham NG7 5DU | Request an appointment HERE.. |
| Citizens Advice | They can give advice on many aspects of immigration such as visitor visas, fiance(e)/spouse visas, student visas, settlement visas, work permits, immigration status, welfare benefits, asylum seekers and refugees | Language Line | 16-18 Maid Marian Way, Nottingham NG1 6HS | Nottingham: 0808 278 7974 Monday – Friday from 9 am until 5 pm. National phone Adviceline (England): 0800 144 8848 www.citizensadvicenottingham.org.uk |
8. Substance Misuse
| NAME OF ORGANIZATION | SERVICES OFFERED | TRANSLATION TYPE | ADDRESS | CONTACT DETAILS |
|---|---|---|---|---|
| Nottingham Recovery Network | Providing a single point of free support, advice and treatment for people facing drug and alcohol issues in Nottingham City. | -Polish, Russian and another language interpreter on site – Language line | Nottingham Wellbeing Hub, 73 Hounds Gate, Nottingham, NG1 6BB | Self-referral: www.changeyourtomorrow.co.uk/#areas/NottinghmFramework/referral or GP referral 0800 066 5362 info@nottinghamrecoverynetwork.com 0800 066 5362 info@nottinghamrecoverynetwork.com |
| Al-Anon Family Groups | Al-Anon Polish Family Groups are a community of relatives and friends of alcoholics. They exist to solve common problems by sharing their experience, strength and hope. Al-Anon’s sole motive is to help families of alcoholics. Full anonymity is required during the meetings. | Meetings held in Polish | St Mary the Virgin & All Souls Highbury Road, Bulwell Nottingham NG6 9AD | “Spokój” group, Wednesdays 6.30 pm -8.30 pm Agnieszka: 07724913127 Meetings in other nearby cities and online are also available. |
9. Victim Support
| NAME OF ORGANIZATION | SERVICES OFFERED | TRANSLATION TYPE | ADDRESS | CONTACT DETAILS |
|---|---|---|---|---|
| Nottinghamshire Victim Care | Emotional and practical support to victims of crime. NVC support anyone of any age but has dedicated caseworkers for “adults” and “young people”. They can help the victim whether they have reported the crime or not and the crime doesn’t have to have been recent. This is a free, confidential service and caseworkers work with the victim to help them cope and recover from the crime. | Language Line | The free helpline number is 0800 304 7575 and is open Monday to Friday 9 am-5 pm Form on the website that can be filled at www.nottsvictimcare.org |
10. Homelessness
| NAME OF ORGANIZATION | SERVICES OFFERED | TRANSLATION TYPE | ADDRESS | CONTACT DETAILS |
|---|---|---|---|---|
| Emmanuel House | · Emotional support · Hot meals & drinks · Warm showers · Clean clothes, toiletries, sleeping bags & tents · Haircuts with a professional barber · Nottingham City Care’s Homeless Health Team clinic · Benefits advice & support with claims · Support arranging & attending appointments · Care of address · Mobile phone charge · Women’s Group · Outreach mental health support to people who are homeless. | Language Line | 53-61 Goose Gate, Nottingham, NG1 1FE | Call 0115 950 7140 to book an appointment. Meals are served on Monday, Tuesday, Thursday and Friday 12:30 pm – 1:15 pm. Opening times: Monday: 09:30 am – 1:00 pm Tuesday: 09:30 am – 1:00 pm Wednesday: closed Thursday: 09:30 am – 1:00 pm Friday: 09:3 am – 1:00 pm Saturday: closed Sunday: closed Woman’s Group: Every Thursday 2-4pm at Emmanuel House Website: www.emmanuelhouse.org.uk Telephone: 0115 950 7140 |
| The Friary | Help for homeless people. From emotional, practical and confidential advice to hygiene facilities and hot food. | Polish-speaking staff employed | 46 Musters Road West Bridgford NG2 7PR | www.the-friary.org.uk Open access drop-in sessions: Monday, Wednesday and Friday: 08.30 am – 12 noon Sessions for rough sleeper Tuesday and Thursday: 08.30 am – 11.00 am 0115 982 5448 admin@the-friary.org.uk |
| Nottingham Street Outreach Team | They engage with and support people who are sleeping on the streets, whilst working with other agencies to reduce the number of rough sleepers. They can help people experiencing rough sleeping to: • Find safe and secure accommodation and claim benefits they may be entitled to • Access medical treatment and get help with drug, alcohol and mental health problems • Re-engage with estranged family members, return to their home region or home country. The teams will come and meet you where you are. If you are calling about someone else, they will try to find them based on the information you provide. | Polish speaker and phone line interpreting services | Val Roberts House 25 Gregory Boulevard, Nottingham NG7 6NX | Rough Sleeper 24 Hour Hotline for Nottingham & Nottinghamshire Call freephone 0800 066 5356 or text ‘SOT’ followed by your message to 80800. streetoutreachteam@frameworkha.org |